We developed the Manager CORE by combining research in psychology with years of our own findings. The program consists of 4 workshops and is designed to give participants core skills to become great managers.
Learn the fundamental tool of great leaders: how to engage, empower, and improve performance in your direct reports by coaching them rather than telling them what to do. In this lab, you’ll take part in a series of playful, science-based exercises to help your reports become more self-sufficient, resolve their own problems, and make more valuable contributions to your team.
Knowing how to give feedback that is specific, actionable, and inspiring is the hallmark of a great leader. In this lab, you’ll discover the science of feedback and practice giving, receiving, and asking for effective feedback, even in tough situations.
This workshop bundles the most effective techniques for working smarter when time and resources are limited. You’ll learn to diagnose your and your team’s productivity challenges and walk away with tools for improving time awareness, prioritization, organization, and focus for yourself and others.
The 1-1 is the best opportunity for tracking your direct reports’ engagement and development, but most of us don’t put this time to good use. You’ll walk away from this workshop with a plan for how to transform your 1-1s into productive, motivating, and energizing sessions.
Once your managers have completed the CORE, support them with ongoing training focused on managing at scale.
Do you know how to bring out the best in your people? In this workshop, you will learn how to structure the types of conversations your direct reports crave, in just a few minutes each week. You’ll also walk away with tools to help coach your reports to sculpt their tasks, reframe their challenges, and create a skill development plan for themselves even when there are no clear career paths available.
Teams move predictably through 4 stages as they form and develop, and only about 30% of teams reach a phase of high performance. In this lab, you’ll learn how a high performing team looks and how to recognize your team’s stage. You’ll walk away with easy behaviors to optimize dynamics within your team and across teams to improve communication and increase cohesion, engagement, and productivity.
We spend so much of our time in unproductive meetings. Imagine how you and your team would change if the quality of each of your meetings improved. In this lab, you’ll discover the psychology behind good and bad meetings. You’ll learn how to quickly diagnose your meeting problems and collect easy tips and tricks to make any meeting more energizing and productive.
Change is the only constant in innovative organizations, so leaders need to know how to handle it well and help others adapt. In this lab, you’ll discover what happens in our brains when we experience change and how to help reduce fear and increase enthusiasm. You’ll also practice devising solutions and crafting communication in a way that meets people’s psychological needs.
How is managing virtual employees and dispersed teams different? In this lab, you’ll understand the unique challenges of remote management. You’ll also learn to optimize communication, connection, trust, and career growth for your remote reports. The result: employees that are engaged and productive, no matter what their location.
When things move fast, it’s easy to get stuck in a short-term mindset. To scale and collaborate well, you and your team need to think and execute strategically. In this lab, you’ll sharpen your long-term thinking skills and practice tools for selecting strategic focus, brainstorming solutions, involving the right stakeholders, and monitoring execution.
Research reveals that one of the most valuable (but least known) abilities you need to communicate and influence effectively is inquiry skills: how to use the right question at the right moment. In this lab, you’ll deepen your question skills so that you instinctively word questions in ways that earn influence, resolve problems, and motivate people to take action.
High quality feedback is at the heart of personal and organizational growth, but most of us hesitate to share feedback and don’t receive nearly enough. In this lab, you’ll practice the science and art of giving, receiving, and asking for effective feedback. You’ll walk away with tools and confidence for discussing feedback (even in tough situations) and creating growth opportunities for yourself and others.
This workshop bundles the most effective techniques for working smarter when time and resources are limited. You’ll learn to diagnose your own productivity challenges and walk away with tools for improving your time awareness, prioritization, organization, and focus.
What do you really want in your career? Come to the workshop ready to do some serious thinking about this question. In this lab, you’ll gain a deeper understanding of your motivators, collect ideas on how to grow your network, and identify opportunities to increase your skills. You’ll walk away with a personal growth plan (even if there are no clear career paths available) and confidence in your ability to take charge of your career.
In this lab, you’ll understand the psychology of unconscious bias and uncover your own biases (and how they might be impacting your life and work). Most importantly, you’ll also learn how to develop behaviors of inclusion – habits that improve the way you communicate, collaborate, and advocate for yourself and others.
Do you know how to negotiate a resolution that benefits everyone involved and earns you a great reputation? In this lab, you’ll learn to overcome psychological barriers to successful negotiation. You will walk away with skills and knowledge to reach win-win outcomes in everyday work scenarios.
One of the key skills that sets apart the most effective individuals is their ability to regulate their emotions. In this lab, you will be put to the test as you experience a series of stressful (but fun!) scenarios. You will develop a richer understanding of your emotional strengths and triggers, and you will walk away with new tools for self-control, staying calm under pressure, and transforming hurt feelings into opportunities for growth and connection.
Conflict is a stubborn and often difficult fact of life. This is especially true in the workplace where we navigate difficult conversations on a regular basis. Instead of avoiding or mismanaging conflict, we should set it to work for us. This lab is designed to help you develop the knowledge and skills to constructively manage conflict and collect tools that turn conflict into connection.
Conflict, miscommunication, and tension often stem from a clash of personalities. It pays to understand how our personalities impact our interactions. In this lab, you will gain insight into your own personality and explore the problems and opportunities that arise when working with people who have different styles. You’ll leave with greater awareness and increased ability to read others and flex your style to collaborate more effectively.
We spend hours of our lives in unproductive meetings. But if you’re not the one organizing the meeting, what can you do to improve it? In this lab, you’ll learn what happens in our brains during great (and awful) meetings and practice techniques for intervening during a meeting to create instant improvement. You’ll leave the workshop with skills and confidence to help your entire organization meet more effectively.
Simple changes to the wording and format of your email can increase your chances of getting the response you want. In this lab, you’ll learn major email dos and don’ts and walk away with an immediate and permanent improvement in your quality of written communication.
In this lab, you will discover your own problem solving style, and learn how to flex your style to get the best possible outcome. You will learn and practice tools for effective decision making, identifying the true nature of a problem, and generating creative ideas.
Highly influential people make an impact on the organization, gain trust and commitment from others, and are regularly chosen to take on exciting opportunities. In this lab, you’ll learn and practice key habits that will build your influence throughout your career (without depending on formal authority). You’ll identify your influence strengths and areas of opportunity and walk away with a plan for becoming more influential.
Knowing how to listen well and what to listen for impacts all areas of work and life. When you increase your listening skills, you increase your ability to influence, problem solve, resolve conflict, and create rapport. Conversations deepen, flow, and take on new dimensions. In this lab, you’ll test your listening skills and collect tools for listening on increasingly deeper levels (including hearing needs and feelings that the speaker hasn’t put into words).
Teams move predictably through 4 stages as they form and develop, and only about 30% of teams reach a phase of high performance. In this lab, you’ll learn how a high performing team looks and how to recognize your team’s stage. You’ll walk away with easy behaviors to optimize dynamics no matter what your role on the team.
Can you tell when someone has a question but is hesitating to ask? Can you spot when someone’s emotions don’t match their words? In this lab, you will get trained in a unique skill: the detection of facial micro-expressions. You’ll learn how to become a better people reader and spot when it is necessary to pause, talk more, or ask questions. This is the same training provided to members of the Secret Service.
Many of us trust our gut when hiring, but research shows that gut-based hiring leads to careless and biased decision making. In this lab, you’ll learn how to create objective decision criteria and interview candidates for competency, culture fit, and cultural add. You’ll leave with skills and processes for finding the perfect hires to join your team.
On the surface, when we are surprised, our faces look comically empty, but inside the brain, surprise is one of the richest and most powerful emotions. Surprise is at the heart of attention, interest, learning, and connection. In this session, you will discover the little-known psychology of surprise and collect tools to design surprise and delight into any interaction, project, or experience.
Equip your employees with the tools and confidence they need to craft and deliver powerful messages to any audience.
In this lab, you will you will hone foundational and advanced presentation delivery skills to increase your ability to be persuasive, influential, and credible. We will focus on balancing perceived warmth and competence by optimizing key nonverbal markers (e.g. eye contact, gesture, purposeful pause, strategic motion). Get small, impactful adjustments in your delivery style, and walk away with a noticeable improvement in your ability to capture and sustain attention.
This lab is based on a series of studies that examined session design techniques leading to greater engagement, retention, and word of mouth. You’ll discover and apply small changes to your presentations, workshops, and info sessions that make the biggest impact on your audience.